In the current knowledge economy, what are the ethical, socially responsible and sustainable principles that will rule the lives of companies, institutions and businesses?
BifeLab’s aims include the study of the principles that inspire and support the relationship between ethics, finance, banking and business. Among these are Ethical responsibility, social responsibility, environmental responsibility, sustainable development and sustainability, the right to credit as a human right, the growth of wealth according to investments and other variables, as well as information transparency in relations that also includes those between banks-customers and customers-banks.
Pubblications
La sostenibilità̀ nell’impresa bancaria
Cite: Fedele M. (2018). La sostenibilità̀ nell’impresa bancaria, vol. 4, ROMA: Edizioni Nuova Cultura, ISBN: 9788833650203, DOI: 10.4458/0203
Service Innovation for Customer Engagement in the Italian Banking Sector: A Case Study
Cite: Formisano, V., Cavacece, Y., Fedele, M., Tartaglione, A. M., & Douglas, A. (2019). Service innovation for customer engagement in the Italian banking sector: a case study. In Predicting Trends and Building Strategies for Consumer Engagement in Retail Environments, IGI-Global, pp. 62-87. ISBN13: 9781522578567, DOI: 10.4018/978-1-5225-7856-7
Investigating the links between the use of the internet, value co-creation, and customer satisfaction in the banking sector
Cite: Formisano, V., Tartaglione, A. M., Fedele, M., & Cavacece, Y. (2020). Investigating the links between the use of the internet, value co-creation, and customer satisfaction in the banking sector. Sinergie Italian Journal of Management, 38(1), 209-230. ISSN 0393-5108, DOI: https://doi.org/10.7433/s111.2020.12.
