Investigating the links between the use of the internet, value co-creation, and customer satisfaction in the banking sector

2022-05-11T16:36:18+02:00

Cite: Formisano, V., Tartaglione, A. M., Fedele, M., & Cavacece, Y. (2020). Investigating the links between the use of the internet, value co-creation, and customer satisfaction in the banking sector. Sinergie Italian Journal of Management, 38(1), 209-230. ISSN 0393-5108, DOI: https://doi.org/10.7433/s111.2020.12.

Service Innovation for Customer Engagement in the Italian Banking Sector: A Case Study

2022-05-01T23:33:55+02:00

Cite: Formisano, V., Cavacece, Y., Fedele, M., Tartaglione, A. M., & Douglas, A. (2019). Service innovation for customer engagement in the Italian banking sector: a case study. In Predicting Trends and Building Strategies for Consumer Engagement in Retail Environments, IGI-Global, pp. 62-87. ISBN13: 9781522578567, DOI: 10.4018/978-1-5225-7856-7

Le caratteristiche bancarie che influiscono sull’accesso al credito delle imprese con rating di legalità

2022-04-30T00:12:59+02:00

Cite: Formisano, V., Fedele, M., & Pietrovito, F. (2018). Le caratteristiche bancarie che influiscono sull’accesso al credito delle imprese con rating di legalità (The banking characteristics influencing the access to firms' credit with legality ratings). Sinergie Italian Journal of Management, 36(Sep-Dec), 213-232. ISSN:0393-5108, DOI: https://doi.org/10.7433/s107.2018.10

Il rating di legalità nel rapporto banca-impresa

2022-04-30T00:03:59+02:00

Cite: Formisano Vincenzo, Fedele Maria, Pietrovito Filomena (2017). Il rating di legalità nel rapporto banca-impresa. In: Sinergie - Sima 2017 Conference Referred Electronic Conference Proceeding "Value co-creation: management challenges for business and society". pp. 713-732, Verona:Sinergie Journal, ISBN: 97888907394-8-4, Università di Napoli Federico II, 15-16/06/2017, doi: 10.7433/SRECP.FP.2017.45

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